When a garment arrives at The Finery®, the first process we perform is detailing. The piece is inspected to establish fabric type and composition techniques. It then undergoes surface surveying, allowing us to locate, identify, and log imperfections. In preparation, our experts then temporarily remove or protect buttons, detailing, and embellishments. Our team will then call you to explain the process needed for your items.

Stain removal is one of the most important procedures in our seven-point garment care process. During detailing, we identify marks or stains that are unlikely to be eradicated by the standard cleaning process. Our skilled experts then focus on these areas to lift the marks as gently as possible. For this, they will draw upon proven traditional methods or advanced modern techniques.

After evaluating materials, construction and detailing, our experts pinpoint the most suitable treatment, including hand-cleaning, laundering or dry cleaning. For dry cleaning, we use only the gentlest non-toxic chemicals and offer two environmentally friendly dry cleaning options using GreenEarth® solutions. Meticulous attention, first-rate technology and the greenest possible cleaning methods allow us to achieve our unsurpassed results.

During detailing, our experts take note of any minor repairs that may need carrying out on your garments. We will then discuss these with you to outline them and factor them into your treatment. With experience and skill, our craftspeople can secure hems, attend to open seams, correct loose buttons and reinstate missing features.

The treatment of your garments does not end with being spotlessly clean. At The Finery®, perfection is our primary benchmark and we ensure these standards are carried through to garment aftercare. Hand-finishing is an essential part of ensuring your shirts, dresses and home textiles look impeccable after cleaning. Pressers of the highest standard individually finish your garment to your specific requirements.

Following the first five stages, our experts inspect your garments to ensure each process has been carried out to perfection. Formal inspection takes place, with attention paid to cleanliness, appearance, the quality of any repair work carried out and impeccable hand-finishing. This ensures that every item entrusted to our care is returned to you in flawless condition.

At The Finery®, we appreciate the impact of aesthetics and know that effective packaging is vital for your items’ secure delivery. Using our custom hangers and specially designed bags and boxes, we ensure garments are returned safely to your wardrobe. As an environmentally conscious brand, we take every opportunity to minimize packaging, recycle and reduce waste wherever possible.