Terms & Conditions

Last Updated: 15/05/2023

Please read these Terms and Conditions (“Agreement”) carefully before using the services provided by The Finery (“the Company”). This Agreement sets forth the legally binding terms and conditions for your use of the online clothes cleaning and delivery services offered by The Finery.

Acceptance of Terms

By accessing or using the services provided by The Finery, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms and conditions, you may not access or use the services provided by The Finery.

Description of Service

The Finery is an online clothes cleaning service that offers pickup, cleaning, packaging, and delivery of clothes and related items (“the Service”). The Service includes but is not limited to collecting the items from the customer’s specified location, providing professional cleaning services, and delivering the items back to the customer.

Registration and Account

To access and use the Service, you may be required to create an account on The Finery’s or Washmen’s mobile application. You agree to provide accurate and complete information during the registration process and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. The Finery reserves the right to suspend or terminate your account at its sole discretion.

Service Availability

The availability of the Service may vary based on your location and The Finery’s operational capabilities. The Finery reserves the right to modify, suspend, or discontinue the Service at any time without prior notice. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

Use of Service

  1. Eligibility: You must be at least 18 years of age or the legal age of majority in your jurisdiction to use the Service.
  2. Item Preparation: It is your responsibility to ensure that all items provided for cleaning are properly prepared, including but not limited to removing personal belongings, checking pockets, and providing accurate and detailed instructions.
  3. Prohibited Items: The Finery reserves the right to refuse cleaning or handling of any items that are illegal, hazardous, or in violation of any laws or regulations.
  4. Item Condition: The Finery shall diligently exercise due care in the handling and cleaning of the provided items. Nevertheless, it is expressly understood and agreed that the Company shall bear no responsibility for any detriment or loss arising from ordinary depreciation, pre-existing damage(s), or intrinsic flaws inherent to the items. In such instances, any insurance coverage for the item shall be rendered null and void.
  5. Delivery: The Finery will make reasonable efforts to deliver the cleaned items within the specified timeframes. However, the Company does not guarantee specific delivery times and shall not be liable for any delays or failures in delivery caused by circumstances beyond its control.

Fees and Payment

  1. Pricing: The pricing for the Service is displayed on The Finery’s website or mobile application and is subject to change without prior notice.
  2. Payment: You agree to pay the fees for the Service as displayed at the time of booking. Payment may be processed through the available payment methods on The Finery’s platform. You are responsible for providing accurate and up-to-date payment information.
  3. Additional Charges: The Finery reserves the right to charge additional fees for extra services requested by you, such as express delivery or special treatment of specific items.
  4. Refunds: Refunds are subject to The Finery’s refund policy, which may be found on the Company’s website or mobile application.

Intellectual Property

The Finery retains all right, title, and interest in and to its website, mobile application, and all related intellectual property rights. You may not use, copy, modify, or distribute any copyrighted materials without the express written consent of The Finery.

M/s. WASHMEN HOLDING LIMITED was established in Abu Dhabi Global Market, Abu Dhabi on 29th July, 2018 under Registration Number 000001483 as a Private Company with limited liability by shares pursuant to Abu Dhabi Global Market Companies Regulations 2015 and is taken to be incorporated in Abu Dubai Global Market. The registered address of the Company is DD-15-134-004-007, Level 15, Wework hub71, Al khatem Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates. The Company's licensed activities are Special Purpose Vehicle